— SUPPORT —
FREQUENTLY ASKED QUESTIONS
Our products are supplied as lyophilized (freeze-dried) powders, making them highly stable during normal shipping conditions.
Lyophilization, also known as freeze-drying, is a process that removes moisture from a compound to improve stability and shelf life.
Products are reconstituted using bacteriostatic water. A reconstitution guide will be provided outlining the recommended amount of bacteriostatic water to use for each different peptide.
No. All products are sold strictly for laboratory and research purposes only. They are not intended for human use, veterinary use, or diagnostic purposes.
Yes. Every product is supported by a Certificate of Analysis (COA).
Yes. Products undergo endotoxin testing as part of our quality standards.
Yes. All of our peptides undergo third-party testing to ensure quality, consistency, and transparency.
For optimal stability, products should be stored between 2°C and 8°C in a cool, dry environment away from direct sunlight.
Orders are processed and shipped within 24 hours.
Yes. We offer shipping throughout Canada.
Yes. We stand behind the quality of our products. If you have any concerns regarding your order, our support team will work with you to resolve the issue.
Due to the nature of research products, all sales are final and products cannot be returned once shipped.
You can contact us through our Contact page or by email.